Cancellation policy

If you cancel 48 hours or more before your stay begins, you receive an automatic refund of your booking total, less the non-refundable Park Her Up service fee.

If you cancel within 48 hours of the start, the booking is no longer automatically refundable. You can still request a review if something has gone wrong — our team looks at every request.

All timing is calculated in the local time zone of the space, not your device clock.

If a host cancels your confirmed booking, you are refunded in full, including the service fee. You'll get an email confirming the refund, which typically appears on your statement within 5–10 business days.

If we cancel a booking while reviewing a listing or host, you are refunded in full, including the service fee. This is never a reflection on you as a guest — we simply couldn't let the booking proceed.

Refunds are returned to your original payment method through our payment processor. We never issue refunds off-platform, and you should never be asked to accept one.

Nothing in this policy limits rights you have under the Australian Consumer Law. If a service isn't delivered as described, you may be entitled to a remedy regardless of the timing rules above.

If you're unsure about a cancellation, contact support before your stay begins.